File A Claim

At Ten Logistics, we take every precaution to minimize damages and shortages on your shipments. However, sometimes accidents happen. Our team is committed to resolving your claim diligently and in a timely manner. Please complete the form and upload the required documents. You will receive an email notification with your claim number and contact information If you need to speak with a team member regarding your claim. If you need additional assistance please click the live chat button below to speak with a team member.

Customer Service

1-855-273-2233

claims@tenlogistics.com

Date of Claim

Company name

Claimant's Claim Number

Your Name

Address

City, State, Zip

Phone

Claimant's Remit To Address

If Different than Claimant

Address

If Different than Claimant

City, State, Zip

If Different than Claimant

Ship Date

Delivery Date

Tracking / Order Number

Shipper

Consignee

Reason For Claim

Claim Amount

Claim Description / Calculation

ORIGINAL BILL OF LADING

ORIGINAL PAID FREIGHT BILL

ORIGINAL INVOICE OR CERTIFIED COPY

INSPECTION REPORT FORM

Photos

Supporting Documentation

Upload up to 5 files. If more is needed, you can email them to claims@tenlogistics.com

Claim Submissions

By checking this box, you acknowledge and agree on behalf of yourself, your company, and the owner of the goods to the following cargo claim terms and conditions:

Acknowledgment of Brokerage Role: Ten Logistics, Inc. is a licensed property broker and not a carrier. Ten Logistics, Inc. arranges transportation through carriers selected by and under contract with Ten Logistics, Inc. Ten Logistics Inc. is not liable for any cargo loss, damage, or delay. Ten Logistics Inc.’s liability is set forth in our Terms and Conditions of Brokerage www.tenlogistics.com/termsandconditions. However, we will facilitate your claim with the carrier responsible for the loss, damage, or delay and help you pursue your claim.
Submission of Claim: You must provide all necessary documentation to support the claim, including but not limited to photos, invoices, and receipts to prove you tendered the cargo in good condition, the cargo was lost or damaged, and the replacement value of the cargo. Incomplete claims may result in delays or denial of the claim.
Timeframe for Filing: Claims must be filed within 9 months from the date of delivery or the expected date of delivery. Claims filed after this period may not be considered.
Limitation of Liability: Ten Logistics, Inc.'s liability is limited to the extent provided by the carrier's terms and conditions. The claimant agrees that Ten Logistics, Inc. is not liable for any indirect, incidental, or consequential damages.
Resolution Process: Ten Logistics, Inc. will review the claim, submit it to the carrier as applicable, and provide a response within 60 days. You agree to cooperate fully during the investigation process. If we choose to pay any claim you agree to assign all rights and interests in the claim and cooperate with all efforts by Ten Logistics Inc. to collect against any third parties, including carriers.
Acceptance of Terms: By submitting below, the claimant confirms that they have read, understood, and agree to the terms and conditions outlined above and those published on Ten Logistics' website at the time of shipment tender.